Returns policy

We are happy to provide you a full refund for all FULLY-PRICED items. Return your garment/s back to us within 7 days of receipt for a full refund, any garments received after the 7 days may be denied.

All items must be returned in their original condition, unworn, unwashed with all tags still attached. Once BLACKBYGENG has received your return package, all returns will be inspected before a refund is issued. BLACKBYGENG reserves the right to deny a refund if the items are worn, damaged, soiled, stained (make-up, fake tan) or altered in any way won’t be accepted and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

Rejected garments will be sent back to customers but at customers expense.

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by BLACKBYGENG will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

SALE & PROMOTION ITEMS

Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.

Sale and promotional items are non refundable unless faulty.

REFUNDS

Returned items will be issued as a refund to the customer. Returns are processed within 3 to 5 working days of receiving your items.

Please allow 3 to 5 business days for a refund to be processed from the date that the returned item is received by BLACKBYGENG. You will be informed via the email address that is listed on your BLACKBYGENG account once this transaction has been processed. Refunds will be issued to the PayPal account that the payment had originally come from.

INCORRECT ORDER & FAULTS

If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at natalie@blackbygeng.com please ensure that the word ‘INCORRECT ORDER’ or ‘FAULTY’ is included in your Subject line and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.

We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item. Please note that the goods are your responsibility until they reach the warehouse.

Shipping is non-refundable except in cases where we may have made an error.