Shipping and Dispatch

AUSTRALIAN CUSTOMERS

BLACKBYGENG charges a flat rate of $10 for all domestic orders. We use a courier service, which provides you with a unique tracking code for your package that can be tracked online. Express arrives within 1-2 business days from the date your order has been shipped.

If you have not received your items within 4 business days of making your order please email customer care at natalie@blackbygeng.com with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your local post office for collection.

The delivery cost is a flat rate per order –

1-2 days delivery time at a flat rate of $10 per order anywhere in Australia.

TRACKING YOUR ORDER

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel. We will send you a link to track your order.

ADDITIONAL INFORMATION

If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please email natalie@blackbygeng.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.

We are not responsible for lost or stolen packages or packages delayed in transit.

If an incorrect shipping address is provided by a customer made during the checkout process, the order will be returned to BLACKBYGENG and BLACKBYGENG reserves the right to charge the customer a re-shipping fee of $10 for all Australian orders.

INTERNATIONAL SHIPPING

BLACKBYGENG does not currently ship internationally. Please feel free to contact us at natalie@blackbygeng.com for any international orders and we will try and help.

ESTIMATED DELIVERY TIMES / GUIDELINES

Orders are processed Monday through Friday during business hours and are shipped within 24 hours of placement, excluding weekends and public holidays.

Items will be sent by courier which is 1 to 2 business day delivery within Australian capital cities and major metro areas. Regional areas outside the express post network may be 2-5 days.

**Please also note that business days do not include weekends or national public holidays.